Terms of Service
SHOPIFY LOGISTICS
Effective Date: 26/01/2026
1. Acceptance of Terms
By using any service provided by Shopify Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.
2. Scope of Services
Shopify Logistics provides courier and logistics services, including but not limited to shipping between the USA and Jamaica, air and sea freight, assisted online shopping and payment services (where applicable), warehousing and package handling, pickup and delivery options, and delivery via third-party courier services. Shopify Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.
3. Shipping Schedule
Shopify Logistics ships approximately three times per week. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control. Shopify Logistics reserves the right to open and inspect any package for safety, security, and regulatory compliance.
4. Service Areas
Delivery services are available to Oasis Plaza, Green Acres, and Seville Meadows. Delivery outside these areas may be facilitated through third-party couriers at the customer’s expense.
5. Responsibility, Risk & Liability
All shipments are transported at the customer’s own risk. Shopify Logistics shall not be liable for loss, damage, or delay except where caused by proven gross negligence or willful misconduct. In all cases, liability (if any) shall be limited to the declared value of the shipment or the amount paid for the service, whichever is lower. Responsibility begins when a package reaches our warehouse and ends once the package is handed over to third-party carriers, customs authorities, or delivery partners. Shopify Logistics is not responsible for vendor errors, incorrect information provided by customers, packages lost prior to reaching our warehouse, or delays or damages caused by third parties.
6. Packaging & Fragile Items
Shopify Logistics is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers. Fragile items including electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk.
7. Prohibited & Restricted Items
Customers are responsible for ensuring all items shipped comply with local and international laws. Shopify Logistics reserves the right to refuse, confiscate, or surrender any prohibited shipment to authorities without notice or compensation. Prohibited items include illegal drugs, firearms, explosives, hazardous materials, counterfeit goods, obscene materials, perishable foods, live animals, and cash or negotiable instruments. Any prohibited item may be confiscated or surrendered to authorities without refund, and Shopify Logistics assumes no liability.
8. Customs, Duties & Fees
Customers are responsible for all customs declarations, duties, taxes, and government fees. Shopify Logistics assumes no liability for delays, inspections, seizures, or penalties imposed by customs authorities.
9. Assisted Online Shopping Services
For assisted online shopping services, full payment must be deposited in advance. Customers mustconfirm item details before purchase. Payments may be non-refundable once purchase is made.
Shopify Logistics is not responsible for vendor errors, delays, cancellations, incorrect items, or sizing issues.
10. Payments
Accepted payment methods include bank transfer, cash, and online payment. All payments must be settled in full before processing. Payments are non-refundable once service or shipment processing begins.
11. Claims & Complaints
All claims must be submitted in writing via email within 24–48 hours of notification or receipt. Supporting documentation may be required. WhatsApp messages do not constitute official claims.
12. Storage & Uncollected Packages
Packages not collected within 14 days of notification may incur storage fees of $150 per day. Packages uncollected after 30 days may be auctioned, donated, or disposed of to recover costs. Customers remain responsible for outstanding charges.
13. Cancellations
Cancellations must be requested within the required time prior to scheduled service. Cancellation fees may apply. Shopify Logistics reserves the right to cancel services at its discretion.
14. Amendments
Shopify Logistics reserves the right to update or amend these Terms and Conditions at any time.
Changes take effect immediately upon posting.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between Shopify Logistics and the customer and supersede all prior agreements.
16. Declared Value & Insurance
Customers are responsible for declaring the accurate value of all items prior to shipping. Optional insurance may be offered where available. Failure to declare value may result in denial of any claim.
Last updated: 5/13/2026